Urgent Care

How It Works

1. Open our platform or app and select the “urgent care” option
2. Select who the visit is for (you or your dependent)
3. Share your symptoms on our intake form
4. Enter the virtual room and wait for your provider to arrive (It may take a few minutes so be sure to stay on!)

What To Expect

We’re here to make care simple and stress-free. You can start an urgent care visit for a variety of reasons including:

• Acute illnesses: Care for minor ailments like colds, flu, or UTIs.
• Injury evaluation: Address sprains, strains, or minor injuries.
• Pediatric support: Care for common childhood illnesses and minor injuries (ages 2+).
• Gut check: Help for when you’re not sure whether to get in-person care or not, we can guide you to the right decision.

FAQs

What conditions do you treat?
We treat a wide range of common illnesses, symptoms and health concerns including:

• Cold and flu
• Cough and sore throat
• Skin concerns such as rashes and bites
• Allergies
• Migraine and headaches
• Musculoskeletal issues such as back or neck pain
• Urinary tract infection
• COVID-19 and more

This service is not suitable for emergencies or complex medical issues. If you have an emergency and need immediate help, please call 911.

How fast can I see a provider?
Most patients are seen within 10 minutes of entering the virtual room.

Can I get a prescription during my urgent care visit?
Medications are best refilled by your Primary Care Provider; however, on occasion, we understand that you might need a refill urgently. We may provide a one-time refill, of a maximum of 30 days, for a prescription treating a chronic condition after a visit to assess your medical condition and assure that the medication is safe and appropriate and that no changes are needed.

Do I need to be a primary care patient to use CloseKnit Urgent Care?
No, urgent care is open to all CloseKnit registered users whether you’re a primary care patient or not.

How long does a virtual urgent care visit usually take?
Depending on your needs, a virtual care visit typically lasts about 15-30 minutes.

When to use primary care vs. urgent care with CloseKnit

If you’re a CloseKnit Primary Care patient, you can see your Care Team for sick, preventive, and follow-up visits. However, there may be times when you want to access urgent care for a quick visit. Follow this guide to know whether you should use CloseKnit Primary Care or CloseKnit Urgent Care.