Urgent Care FAQs

When you need immediate care, we offer access to quality providers who can diagnose, treat, and prescribe medication, if needed, all from the comfort of your home.

You can access CloseKnit urgent care services through the CloseKnit app or directly from closeknithealth.com/register.

We offer urgent care services for adults ages 18-80 and children ages 2-17 years who are covered dependents under their parent or guardian’s CareFirst BlueCross BlueShield medical benefit plan.

We treat a wide-range of common illnesses, symptoms and health concerns including:

Cold and flu | cough and sore throat | skin concerns such as rashes and bites | allergies | migraine and headaches musculoskeletal issues such as back or neck pain urinary tract infection | COVID-19 and more.

This service is not suitable for emergencies or complex medical issues. If you have an emergency and need immediate help, please call 911.

If you need labs or imaging tests, we will evaluate your needs and refer you to a primary care provider or an in-person urgent care.

The cost of a virtual care visit depends on your health benefit coverage. For more information on your specific costs, log in into your CareFirst BlueCross BlueShield member account at https://member.carefirst.com/members/home.page or call the CareFirst BlueCross BlueShield Member Services team. The number is listed on the back of your CareFirst BlueCross BlueShield insurance ID card.

To see a provider, log in to the CloseKnit app and then select urgent care to start your visit. You can also start your visit by visiting closeknithealth.com/register.

In order to ensure you are seen a quickly as possible, you will be routed to the first available provider.

You will need a stable internet connection, a government issued state ID such as a driver’s license, and a comfortable, quiet and private place to complete your video visit with your provider. If you are joining the visit as a parent, please make sure to have your child’s photo ID available.

Medications are best refilled by your primary care provider; however, on occasion, we understand that you might need a refill urgently. We may provide a one-time refill, of a maximum of 30 days, for a prescription treating a chronic condition under the circumstances below, after a visit to assess your medical condition and assure that the medication is safe and appropriate and that no changes are needed.

1. The patient needs to be able to tell CloseKnit the name and dose of the medication.
2. The medication does not require prior authorization; CloseKnit urgent care cannot provide to your insurer the information your insurer requires for a prior authorization, that must come from the provider treating the condition.
3. No dosing changes are required.
4. No changes in the medication type or name are required, although CloseKnit will substitute a generic for a brand medication when appropriate.

You will use your traditional health coverage to pay for services, just like you do at other medical providers. You can set up your preferred method of payment through a credit card, debit card, HSA or FSA debit card.

Yes, we use secure technology to protect your privacy and follow all HIPAA guidelines to ensure your information is safe.

Urgent care visits are on demand and you will be connected to your provider within minutes of scheduling so they cannot be changed or cancelled.

Shortly after your visit is completed, you will receive an email letting you know your summary is available. You can access and download your visit summary anytime you are logged in to CloseKnit.

Yes, you will get charged for your visit using your payment method on file if you start an urgent visit and choose not to complete it.