Technical Troubleshooting FAQs
-
I’m having technical difficulties with accessing and/or utilizing the app. How can I get help?
Please contact our Technical Support team at 866-233-6925, Option 2 or email techsupport@closeknithealth.com. A member of our team will be delighted to assist you.
-
I need a prescription refill, but I can’t access the app
If you are unable to access the app due to a technical reason, but need a prescription refill, please contact our patient support team by email at hello@closeknithealth.com or by phone at 866-233-6925, option 1.
-
How do I pay my bill after switching insurance carriers or losing coverage?
If your CareFirst BlueCross BlueShield insurance policy is no longer active, you can still log in to the app using your existing credentials to pay your bill.