Primary Care FAQs

You do not need to choose a primary care provider at CloseKnit to use our clinical services. All registered users can access our urgent care, nutrition, behavioral health and new parent support programs. If you decide to choose us as your primary care provider, you will get paired up with a doctor licensed in your area. You will also get a dedicated Health Guide to help you with every step of your healthcare journey.

You can still use CloseKnit services, such as urgent care, behavioral health, nutrition services, and new parent support. If you would like, we can keep your primary care provider informed of the care we provide.

Generally, three months in advance.

If you need in-person or specialty care, we will refer you to a local provider specializing in the specific area you need, such as heart health, joint care, etc. You can also see one of our providers in a physical practice in select areas. To find out if there is a CloseKnit practice near you, email us at hello@closeknithealth.com.

If you need lab work, we can arrange to have lab work done at a facility near you.

Yes. We can help you order, refill, transition to mail order, find coupons and more.

We will bill your insurance company for your visit and if you have any cost sharing such as a copay, we will charge your credit card or health savings account after your visit. Payments can be made with a credit or debit card, including HSA cards if applicable.