General CloseKnit FAQs

CloseKnit is a virtual-first advanced primary care practice. Patients can access preventive care, urgent care, behavioral health, nutrition services, new parent support, and more, all from one convenient app.

Every primary care patient can connect with a dedicated health guide who can help you navigate the healthcare system, answer billing questions, follow-up with your care and help with referrals. With a team of doctors, nurses, therapists, dietitians, and more, we offer an entire care team to help you live your happiest, healthiest life.

We offer comprehensive patient care services that address your needs. We offer:

Primary Care (ages 18+)

• Preventive care to help you achieve your long-term health goals
• Chronic care and disease management
• A dedicated Health Guide to help you navigate the healthcare system
• Answers to your billing and benefits questions

Urgent Care (ages 2+)

• 24/7 access to licensed providers
• Open on weekends and holidays
• Treatment for common illnesses and minor injuries
• Average wait times under 30 minutes

Behavioral Health (ages 2+)

• Behavioral health counseling with licensed therapists
• Psychiatry services including medication management
• Guided and personalized programs tailored to you
• Private 1-on-1 support over phone or video

Nutrition Services (ages 5+)

• Insurance-covered services with a Registered Dietitian
• Personalized, evidence-based nutrition plans
• Continuous nutrition guidance available
• One-time Q&A sessions available

New Parent Support

• Connect with expert lactation consultants
• Help with issues such as feeding, pumping, latching, and more
• Breastfeeding tips and resources for new moms & dads

You can register at closeknithealth.com/register or you can download the CloseKnit app in the App Store or Google Play.

No. Registration is free.

If you are 18 years of age or older and enrolled in a CareFirst BlueCross BlueShield employer-sponsored plan or CareFirst BlueCross BlueShield Maryland Medicaid plan (CHPMD), you are eligible to register.

Once registered, parents and legal guardians can book certain types of visits for their covered dependents (age 2-17) by selecting “My Dependent” when setting up an urgent care, behavioral health, or nutrition visit.

We offer urgent care, behavioral health, and nutrition services for patients 2-17 years of age who are covered dependents under their parent or guardian’s CareFirst BlueCross BlueShield medical benefit plan.

Like at any doctor’s visit, we’ll ask for your member ID card to confirm coverage.

At this time, you must have CareFirst BlueCross BlueShield health coverage to register.

Easy—just sign in, select the care you need (primary care, urgent care, mental health, etc), and book an appointment. If you have any trouble, email hello@closeknithealth.com and we’ll be happy to help.

We offer video visit appointments in all 50 states and in-person care in select areas. We make it easy to schedule appointments when it’s most convenient for you and offer 24/7/365 access to urgent care.

For virtual visits, instead of going to a doctor’s office, your visit takes place over video chat. If you need in-person or specialty care, we will refer you to one of our physical locations or refer you to a local provider specializing in the specific area you need, such as heart health, joint care, etc.

You will use your traditional health coverage to pay for services, just like you do at other medical providers. You can set up your preferred method of payment through a credit card, debit card, HSA or FSA debit card.

We take the security of your information very seriously. That’s why we comply with all standards required by law, including HIPAA, HITECH, security protocols and safeguarding information using proper protections.

Most telehealth providers address immediate and urgent clinical needs that are typically “one and done”. CloseKnit, however, provides a whole health solution that includes primary care, urgent care, behavioral health, nutrition services and new parent support. With CloseKnit, you get an entire Care Team to address your healthcare goals to help you live your happiest, healthiest life. That means we’re with you for the long haul.

Please tell us by emailing hello@closeknithealth.com. We willwork to make it right. 

Yes. If we’re not a good fit, we can help you find a participating provider who is. After all, this isn’t about us—it’s about you.

Only individuals located in the 50 states and Washington, D.C. can use the CloseKnit virtual urgent care service. It is not available to individuals outside of the United States.

If you have technical issues during your visit, contact our support team at 866-233-6925, option 2.

We love to hear from you. If you have feedback, you can email us at hello@closeknithealth.com.